Customer Care

At Encounter we have a simple philosophy: support of our customers must meet or exceed their expectations. As our technology has evolved, so has the experience and expertise of our personnel - and it is this experience that enables us to provide the level of support customers have come to expect from Encounter.

Our Customer Care representatives are courteous, professional and well- trained. And, in annual surveys, we consistently receive the highest marks for unparalleled responsiveness to customers. Our Customer Care personnel are trained on all user and technical aspects of our products. Receiving this 'level 1 support' means that the first call customers make to Encounter's Customer Care team is the only call they need to make! We solve your problem the first time -- no transferring and no waiting. In addition, during your conference calls, Encounter's Customer Care representatives are available to support you, assist your participants and make your conference as successful as possible.

When you call Encounter, one of our award-winning support team members will be available to help you -- real people who know the business, understand the technology and are committed to you experiencing the best customer care in the industry.

Call us: we think you will agree that Encounter's Customer Care is what you deserve.

Our customer care department is trained to meet all your conferencing needs including:

• Scheduling your audio and web conferences
• Preparing for your meetings
• Identifying systems requirements
• Scheduling your product demonstrations and trainings
• Providing firewall and proxy information
• Customizing your account setup

Customer Care Contact:
Matt Morahan
Customer Care Manager
Phone: 800.290.5900
customercare@encounter.net

You may also call one of our Customer Care representatives to assist with your questions: 800.290.5900 , Monday-Friday, 5:30am to 5:30pm Pacific time.