Technology that Works the Way that You Work
At Encounter, we approach the technology platforms behind our audio and web-based conferencing products with one goal in mind: to be as easy as you need and as sophisticated as you demand. That means we have put a lot of thought into how our tools are developed, which standards they adhere to and how they interoperate. Our long history in voice products, starting as one of the industry's first voicemail providers in the mid 1980s, lies at the core of our proprietary technology. That understanding enabled us to evolve and develop products that address audio collaboration and conferencing and, through a special relationship with PlaceWare, to also offer web-based conferencing, virtual meetings, online demos, presentations and large events.
Our infrastructure is designed for scalability and security. We offer on-premise switches and conference bridges - and our systems are fully redundant and fault tolerant. We recognize that today's audio conferencing is currently based on telephony and we adhere to all industry standards. While telephony represents technology with which we are very conversant, we also are looking beyond the standards of today, exploring IP audio as the next generation technology.
We provide world class switching and routing and network management. Encounter's virtual private networks (VPNs), multiple firewalls (with automatic fail over), and multi-server systems all support our proprietary host interface links (HIL) - the technology that enables our customers to achieve the control they need for both audio and web conferencing.
Encounter applies its understanding of human interface requirements in our Audio Control Panel . This web page, which features drop down menus, recognizable tool bars and status indicators, provides the technology presenters need to effectively manage their audio and web-based conference calls and virtual meetings.
